SUCCESS STORY

Innovation transforms the risk profile of a heritage property

Ecclesiastical have joined forces with Shepherd to reduce English Heritage's insurance risks and lower maintenance and operational costs at Kenwood House.

Ecclesiastical Insurance logo
English Heritage logo

The Challenge

Protecting, preserving, and maintaining a historic building and its irreplaceable contents

Shepherd partnered with Ecclesiastical – a market-leading insurer of Grade I listed buildings – to transform the management of risk for their client English Heritage’s property, Kenwood House, home to the 1st Earl of Iveagh’s renowned collection of Old Master and British paintings, including works by Rembrandt and Vermeer.

Kenwood House relies heavily on its income; therefore, the building needs to be open and operational, with its assets protected and maintenance costs reduced. The property is complex to look after and has high maintenance needs as a result of its size, world-class art collection, and large visitor numbers.

Kenwood House - Iveagh Bequest including Rembrandt self portrait

Objectives

audit

Monitor risk

Monitor potential risk, e.g. fire, water damage, condensation, and maintenance downtime.

reduce

Improve response

Reduce response times and provide early indicators for maintenance.

prevent

Prevent disaster

Peace of mind that irreplaceable, world-class artwork is protected.

The Solution

Risk mitigation using real-time, precision data analytics

Shepherd provides insight across the entire building by continuously monitoring its electrical points, gas meters, lifts, temperature, and humidity. It is now faster and easier to detect early signs of issues that could potentially cause water leaks or fires if left untreated.

Within the first month, trend analysis identified 5 operational inefficiencies, which English Heritage were able to address, resulting in an immediate reduction in energy consumption and downtime.

Kenwood House interior with artwork on the walls
Shepherd Hub - Kenwood House iPad visual

English Heritage continues to use these valuable insights for preventative building maintenance. By better understanding usage patterns, Kenwood House has reduced operational expenses, with less need to call out emergency repairs and less business disruption.

Ultimately, Kenwood House’s irreplaceable collection of world-class art is, and will continue to be, protected for many, many years to come.

Outcomes

audit

Constant monitoring

Monitoring 198 data streams in real-time from the Building Management Systems and IoT sensors.

reduce

Faster response

Alerts have significantly reduced response times from issue discovery to repair from several days to a matter of hours.

prevent

Damage prevention

Pipework above paintings monitored for leaks and environmental temperature / humidity monitored to prevent mould.

Want to
know more?

Shepherd’s customers span a wide range of industries, including the heritage sector, retail, social housing, hospitality, hospitals, and education. Find out how we make their transformations a success every time.

"With Kenwood House, we’re taking an 18th Century building and putting it onto the same data level as the Shard. Many of these buildings rely on their income and anything that can help to protect their assets as well as reduce maintenance and other expenses is very welcome.” Nicholas Hartley – Head of Business Improvement and Innovation, Ecclesiastical Insurance Group
"There are many blind spots within our building and technology can help us get much better visibility. Shepherd’s technology has great potential to improve our fire, security, and energy management as it only takes a month for the sensors and technology to learn the building and provide hugely valuable insight.” Nicola Duncan-Finn – Senior Estates Manager, English Heritage
"Working with the Shepherd team has been a great experience and their depth knowledge and problem-solving, can-do mindset has helped to broaden our minds to what’s possible. The work we have performed serves as a powerful demonstration of true partnership between a technology company, an established insurer, and its customer.” Nicholas Hartley – Head of Business Improvement and Innovation, Ecclesiastical Insurance Group

Award-winning partnership

Our partnership with Ecclesiastical and English Heritage contributed to Shepherd winning Technology Partner of the Year in the Insurance Times Tech & Innovation Awards 2020.

Technology Partner of the Year 2020 - Insurance Times
Data Analytics Excellence Award 2020 - Insurance Times

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